The hot air balloon flight we booked in Luxor was very well arranged by Sheba tours. The people we contacted were very kind, we were in contact with Rokaya who cared for us a lot. The man who was flying the balloon had a lot of experience and had fun at doing his job.

Excellent customer service, effective communication and perfect implementation. We were a family of three which includes a toddler of 2.5yrs. since the child was not allowed because of safety reasons, we had a different and difficult scenario to face. Since both me and my wife could not go on the same balloon ride at the same time, we thought of cancelling the trip. But the customer service representative ROKAYA understood our situation and sorted out the matter for us. We finally did a memorable balloon trip on turn basis, first my wife did her trip and then we swapped the baby sitting and I did the memorable trip second. Finally Sheba tours representative dropped back us. Prompt pickup and safe drop off. Team SHEBA TOURS, ROKAYA Customer service and ground crew a big round of applause to you all.

Beautiful experience, the tour operator is well organized and the Egyptian guide Nena fantastic! I recommend everyone this experience with them. The transfer was excellent and very comfortable

Because the temple was clean and there was a police to maintain safety there as we were with a guide specializing in archeology so it was the best visit